Help, drivers and downloads
Get your RAIVENS devices running and keep them running. Our support team tracks every case by serial number.
USB GPS receiver drivers
Install the USB GPS receiver in minutes
Watch the step-by-step installation, then confirm the device shows a location fix in your banking or kiosk software.
Support questions
Which driver do I need for my RAIVENS USB GPS receiver?
Check the version printed on the device label. Version 5.0 and newer devices use the "5.0 and above" driver; version 4.0 devices use the 4.0 driver. If the label is unreadable, contact Raivens support with the serial number and the team will confirm the right driver.
The USB GPS receiver is not detected. What should I check?
Install the matching driver as administrator, plug the receiver directly into the computer rather than a hub, restart, and place the receiver near a window so it can see the sky. If it is still not detected, email support@raivens.com with the serial number, Windows version and a screenshot of Device Manager.
How do I raise a support or warranty request?
Email support@raivens.com or WhatsApp +91 83060 06902 with the product name, serial number, a description of the problem and photos or a short video if possible. Raivens support responds within one business day and tracks every case by serial number.
What is the return and refund process?
Report defective or damaged products within 7 days of delivery, and unopened products within 30 days. Raivens reviews the request and issues return instructions. Full details are in the refund and cancellation policy.