Shipping & Delivery Policy
Last updated November 1, 2026
Standard products are processed in 1 to 2 business days and customized products in 3 to 10 business days. Delivery then takes from the next business day to 7 business days within the country of dispatch, and 7 to 30 business days for international shipments, depending on the shipping method and destination.
Order processing
| Order type | Processing time |
|---|---|
| Standard products | 1 to 2 business days |
| Customized products | 3 to 10 business days |
| Special orders, large projects and made-to-order equipment | As communicated when you place the order |
Business days are Monday to Friday, excluding public holidays. Orders placed after 3:00 PM IST (UTC+5:30) are processed from the next business day. Processing time starts when we confirm your order.
Delivery times
Delivery times are counted from the day your order is dispatched.
Within the country of dispatch
| Shipping method | Estimated delivery time | Cost |
|---|---|---|
| Standard | 3 to 7 business days | Based on order value and weight |
| Express | 1 to 3 business days | Additional charge applies |
| Priority | Next business day | Premium charge applies |
International
| Region | Estimated delivery time | Cost |
|---|---|---|
| Asia Pacific | 7 to 14 business days | As stated on your quotation or invoice |
| Europe | 10 to 21 business days | As stated on your quotation or invoice |
| North America | 10 to 21 business days | As stated on your quotation or invoice |
| Other regions | 15 to 30 business days | As stated on your quotation or invoice |
These timeframes are estimates, not guarantees. Actual delivery times can vary because of customs clearance, local courier and postal services, and other circumstances outside our control.
Heavy or bulky equipment and large project orders, such as DC fast chargers, service robots or bulk device rollouts, may ship by road, air or sea freight. For these orders, we confirm the shipping method and delivery estimate on your quotation.
Shipping costs
Shipping costs depend on:
- product weight and dimensions;
- the destination;
- the shipping method; and
- the order value.
Shipping costs and currency are as stated on your quotation or invoice, and we confirm them before you pay. Free shipping may be offered on orders within the country of dispatch above a certain value, or during promotional periods, as stated on your quotation or on our website.
Order tracking
When your order ships, we send a confirmation email with tracking details where available. You can follow your shipment through the link in that email, or on the carrier’s website using the tracking number. If you have not received tracking information within the expected processing time, please contact our support team.
International orders
- Import duties, taxes and customs clearance fees are not included in the product price or the shipping cost, unless your quotation says otherwise. They are the buyer’s responsibility and are collected by the carrier or the customs authority.
- The delivery terms for your shipment, such as the applicable Incoterms rule, are stated on your quotation or proforma invoice.
- Some countries restrict imports of certain electronics, such as radio devices, products with lithium batteries or drones. Please check your local regulations before ordering. Compliance documentation per model is available on request.
- We are not responsible for delays caused by customs processing.
Shipping restrictions
We do not currently ship to some regions because of logistical constraints or import restrictions. Please contact us to confirm that we can ship to your location before you place an order.
Receiving your delivery
Check the package when it arrives. If it looks damaged, note this on the delivery receipt where possible and take photos of the package and the product. Report any damage to us within 7 days of delivery, as set out in our Refund & Cancellation Policy.
Delivery problems
If your package is lost, damaged or significantly delayed:
- Contact our support team as soon as possible.
- Give your order number and describe the problem in detail.
- For damaged items, include photos of the package and the product.
We will work with the carrier to resolve the issue and may ask you to complete a claim form.
Installation
Where installation or commissioning is part of your order, we will agree the schedule with you after delivery. Our Terms & Conditions explain the site readiness we need from you.
Changes to this policy
We may update this policy at any time. Changes take effect when we post them on this page.
Contact us
- Support and shipping questions: support@raivens.com
- Phone: +91 83060 06902
- Address: Raivens Technologies Private Limited, G-845, Sitapura Industrial Area, Sonwa Road, Jaipur 302022, Rajasthan, India