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Refund & Cancellation Policy

Last updated November 1, 2026

You can report a defective or damaged product within 7 days of delivery and return an unopened product within 30 days. Approved refunds are processed within 7 to 14 business days after we receive and inspect the returned product.

Summary

Situation Contact us within Outcome if approved
Product defective or damaged on arrival 7 days of delivery Full refund, including shipping costs
Product does not match the specifications on your order 7 days of delivery Full refund, including shipping costs
Unopened product in its original packaging 30 days of delivery Refund of the product cost, minus shipping costs
Order not yet shipped Before dispatch Cancellation with a full refund
Custom order Before production begins Cancellation with a full refund; no cancellation once production has begun

Who this policy applies to

This policy covers products bought directly from Raivens Technologies Private Limited (“Raivens”, “we”, “us”). If your contract or purchase order with us sets different return, acceptance or cancellation terms, those terms apply. Nothing in this policy affects any rights you have under consumer protection laws that cannot be excluded.

When you can return a product

You may be eligible for a return or refund if you contact us within the time limits below and one of these applies:

  • The product is defective or damaged on arrival.
  • The product does not match the specifications in your quotation or order confirmation.
  • The product is unopened and in its original packaging (a standard return).

Products that cannot be returned

  • Custom-designed or customized products made to your requirements
  • Products that have been installed, used or modified
  • Software with an activated license
  • Products damaged by misuse, improper installation or lack of maintenance

Defects that appear after installation or use are handled under the product warranty, not as returns. See “Warranty claims” below.

Time limits

Contact us within:

  • 7 days of delivery if a product is defective, damaged or does not match the specifications on your order.
  • 30 days of delivery if you want to return an unopened product in its original packaging.

After these periods, products are treated as accepted, and we do not offer a refund or exchange unless the applicable law requires it.

How to request a return

  1. Contact our support team at support@raivens.com or +91 83060 06902 within the time limit.
  2. Give your order or invoice number, the product and its serial number, and the reason for the return. For damage, include photos of the package and the product.
  3. We review your request and, if we approve it, send you a Return Authorization Number (RAN).
  4. Pack the product securely, in its original packaging where possible, with a copy of the invoice and the RAN.
  5. Ship it to the address our support team gives you.

Please use a trackable shipping method, because we cannot be responsible for items lost during return shipment. Do not send a product without a RAN. For returns from another country, our support team will advise on shipping and customs paperwork.

Refunds

After we receive and inspect the returned product:

  • Defective or damaged products, and products that do not match the specifications on your order, receive a full refund, including shipping costs.
  • Standard returns of unopened products receive a refund of the product cost, minus shipping costs.

If you prefer, we can replace a defective or damaged product instead of refunding it, subject to availability.

Refunds are processed within 7 to 14 business days after we receive and inspect the product, and are paid to the original payment method. Your bank or payment provider may take additional time to show the credit.

Cancellations

  • You can cancel an order before it ships for a full refund.
  • Orders already in transit or delivered follow the return process above.
  • Custom orders cannot be canceled once production has begun.
  • For services such as installation or training, the cancellation terms in your quotation apply.

To cancel, contact our support team as soon as possible with your order details.

Warranty claims

This policy is separate from the product warranty. For warranty claims, see the warranty information supplied with your product, visit our support page or contact support@raivens.com.

When we may refuse a return

We may refuse a return or refund if:

  • the product has been used, installed or damaged after delivery;
  • it is returned without the invoice, RAN or other required documents;
  • the time limit has passed; or
  • it is not in its original condition or packaging.

We may make exceptions case by case, at our discretion.

Changes to this policy

We may update this policy at any time. Changes take effect when we post them on this page and apply to orders placed after that date.

Contact us

  • Support: support@raivens.com
  • Phone: +91 83060 06902
  • Address: Raivens Technologies Private Limited, G-845, Sitapura Industrial Area, Sonwa Road, Jaipur 302022, Rajasthan, India